TERMS OF SERVICE

Last updated on 6^th December 2024

THIS DOCUMENT IS AN ELECTRONIC DOCUMENT IN TERMS OF THE FEDERAL DECREE-LAW NO. (46) OF 2021, ON ELECTRONIC TRANSACTIONS AND TRUST SERVICES AND THE RULES AND REGULATIONS MADE THEREUNDER (“FDL NO.46”);

THIS ELECTRONIC RECORD IS GENERATED BY A COMPUTER SYSTEM AND DOES NOT REQUIRE ANY PHYSICAL OR DIGITAL SIGNATURES.

1.              INTRODUCTION:

Rezio Tech Limited, having its registered office at Unit IH-00-VZ-01-FL-138 Level 1, Innovation Hub, Dubai International Financial Centre  (hereinafter referred to as “Company”, “we”, “us” or “our”), is the owner  of the website https://www.rezio.ai/ and mobile application titled Rezio available for download on the Google Play Store and Apple Play Store (collectively referred as “Platform”)

The Company requests you (“User”, “you”) to carefully go through these Terms & Conditions (“Terms”) before accessing the Platform or availing Services (as hereafter defined).

By using the Platform, you represent and warrant that you have full legal capacity and authority to agree and bind yourself to these Terms. If you represent any other person or entity, you confirm and represent that you have necessary power and authority to bind such person or entity to these Terms.  These Terms also include our privacy policy, available on our Platform (“Privacy Policy”).

The Terms shall govern our relationship with you in relation to the usage of the Platform. These Terms supersede all previous oral, written terms and conditions (if any) communicated to User and shall act as a binding agreement between Company and the User. If you do not agree with the Terms please do not use or access the Platform.

2.              DEFINITIONS:

a)             “Account” shall mean and include Investor Account, Owner Account, and Real Estate Agent Account.

b)             “AI” shall refer to the Artificial Intelligence assistant that is either owned or licensed by the Company, designed to assist Users in the listing and marketing of Properties, streamlining Transaction processes, and supporting the preparation and execution of legal documentation related to such Transactions.

c)             “Applicable Laws” shall mean any statute, law, regulation, ordinance, rule, judgment, order, decree, bye-law, government approval, directive, guideline, notification, requirement or other governmental restriction or any decision or determination by, or any interpretation, policy, or administration of any of the foregoing, by any government authority having jurisdiction over the matter in question, whether in effect as on the date of this Terms or thereafter.

3.              COMPANY OFFERINGS:

Company is engaged in the business of providing an innovative intermediary Platform that connects real estate professionals, including Real Estate Agents and Property Owners, with Investors seeking to buy, rent, or lease residential and commercial properties. Through our AI-driven services, we streamline the listing and Transaction processes, offering comprehensive support from property marketing to end-to-end execution of legal documents (“Services”) As part of the Services, we may provide the Users with a feature where our AI solution will engage with Investors and/or Owners on behalf of the Real Estate Agents, facilitating communication through multiple modes and across multiple platforms, including but not limited to, chat and voice calls. The AI solution may interact with the Users in real-time, answering queries, providing updates, and assisting in the negotiation and transaction processes, all while ensuring an efficient and responsive experience.

Our mission is to enhance the real estate experience for all parties involved, facilitating efficient transactions and informed investment decisions in the dynamic property market. For more information regarding the Services we provide, please visit www.rezio.ai.

4.              AI ASSISTANT FEATURES:

1.              The AI feature is available on the Platform to assist Real Estate Agents who have subscribed to the AI feature, with (i) end-to-end negotiation processes, (ii) the execution of contracts, (iii) responding to inquiries from potential Investors; (ii) qualifying and assessing potential Investors based on predefined criteria; (iv) facilitating and assisting in the negotiation of offers; (v) providing guidance to Users involved in the Transaction process; (vi) managing the execution of contracts; (vii) scheduling Property viewings; and (viii) coordinating various other activities necessary to support the Transaction process. The AI is programmed to automate and streamline these tasks, thereby providing comprehensive support to the Real Estate Agent who has subscribed to the AI feature, enhancing efficiency, and ensuring effective communication and coordination among all relevant Users. Notwithstanding the foregoing, the AI will notify the Real Estate Agent when human intervention is required to address specific queries or actions that fall outside the scope of automated functions.
2.              Real Estate Agents may choose to utilize this AI feature or opt to interact directly with the Investors. The option to disable the AI Assistant is available within the Real Estate Agent’s account settings.
3.              Real Estate Agents shall be required to pay a subscription fee (“Fee”) to access the Services provided by the Company. The Fee structure shall vary based on the specific type of Services and/or AI features selected by the Real Estate Agent, in accordance with the payment models established by the Company.
4.              Upon the creation of a Property listing on the Platform by a Real Estate Agent, the Property information shall remain permanently on the Platform and cannot be removed. For details regarding the cancellation and refund policy applicable to the Fees paid by the Real Estate Agent, please refer to  the terms and conditions provided by the Google Play Store or the Apple App Store, depending on the application from which the Platform was downloaded..
5.              By continuing to accessing or utilizing the Platform, Users acknowledge that they have a non-exclusive, non-transferable, revocable right to access and/ or use the AI features made available to them, subject to the terms and conditions of the subscription plan selected by the Real Estate Agent, and solely for the purpose of using the Services provided by the Company on the Platform.

5.              Pricing, fee, and payment terms
   1.           We reserve a right to charge you for the Real Estate Agent Account or the Services you may avail from time to time, on or through the Platform.
   2.           In respect to the Real Estate Agent Account, you shall be required to make the payment for Real Estate Agent Account subscription fee, based on the specific type of Services and/or AI features selected by the Real Estate Agent.
   3.           We will notify you of the applicable charges, fee and payment method at the time you create a Real Estate Agent Account with us.
   4.           We may use a third-party payment processor (“Payment Processor”) to bill you through your selected mode of payment. The processing of payments will be subject to the terms and policies of such Payment Processor in addition to these Terms. We shall not be liable for any error of the Payment Processor. In the event of any unsuccessful payment, the money debited shall be credited in accordance with the terms of the Payment Processor.
6.              DISCLAIMERS:

1.            COMPANY IS NOT A REAL ESTATE BROKER, AGENT, OR ADVISOR. WE ARE SOLELY AN INTERMEDIARY AND DO NOT GUARANTEE THE ACCURACY OR COMPLETENESS OF PROPERTY LISTINGS OR TRANSACTIONS.
2.            THE COMPANY IS MERELY AN INTERMEDIARY CONNECTING THE USERS THROUGH THE PLATFORM AND ALL COMMERCIAL/CONTRACTUAL TERMS WITH REGARD TO PROPERTIES ARE OFFERED BY AND AGREED TO BETWEEN USERS.
3.            PROPERTY LISTINGS MADE BY REAL ESTATE AGENTS ARE NOT OFFERS FROM THE COMPANY BUT ARE CONSIDERED INVITATIONS TO OFFER MADE BY THE REAL ESTATE AGENTS. THE COMPANY MERELY OWNS AND OPERATES THE PLATFORM THAT FACILITATES TRANSACTIONS BETWEEN USERS.
4.            COMMUNICATION GENERATED BY THE AI ON BEHALF OF REAL ESTATE AGENTS DOES NOT CONSTITUTE AN OFFER FROM THE COMPANY. THE COMPANY SHALL NOT BE LIABLE FOR ANY AGREEMENTS, REPRESENTATIONS, OR WARRANTIES MADE BY USERS.
5.            THE COMPANY DOES NOT ENDORSE OR MAKE ANY REPRESENTATIONS REGARDING THE SUITABILITY, LEGALITY, RELIABILITY, OR PERFORMANCE OF ANY PROPERTY OR USER.
6.              ALL TRANSACTIONS ARE CONDUCTED AT YOUR OWN RISK. COMPANY IS NOT LIABLE FOR ANY DISPUTES, ISSUES, DAMAGES, CLAIMS ARISING FROM TRANSACTIONS BETWEEN USERS.
7.            THE COMPANY DOES NOT GUARANTEE OUTCOME OF ANY TRANSACTION UNDERTAKEN ON THE PLATFORM. 
8.            THE COMPANY DOES NOT GUARANTEE THE ACCURACY, COMPLETENESS, OR RELIABILITY OF ANY INFORMATION PROVIDED BY USERS, INCLUDING PROPERTY LISTINGS, DESCRIPTIONS, OR ANY COMMUNICATIONS. USERS ACKNOWLEDGE THAT THEY SHOULD VERIFY ALL INFORMATION INDEPENDENTLY BEFORE MAKING ANY DECISIONS.
9.              THE COMPANY IS NOT LIABLE FOR ANY ACTS OR OMISSIONS OF ANY THIRD PARTIES INCLUDING THAT OF THE USERS AND THE SERVICE PROVIDERS. THE COMPANY DOES NOT ENDORSE, VERIFY, OR ASSUME RESPONSIBILITY FOR THE ACTIONS OR REPRESENTATIONS OF ANY USER.
10.              PROPERTY OWNERS ARE RESPONSIBLE FOR VALIDATING THE INFORMATION OF PROPERTY LISTINGS POSTED BY REAL ESTATE AGENTS. THE COMPANY DOES NOT VERIFY OR ENDORSE ANY PROPERTY INFORMATION PROVIDED BY REAL ESTATE AGENTS.
11.            PROPERTIES LISTED ON THE PLATFORM WITHOUT CONFIRMATION OR VERIFICATION FROM THEIR OWNERS WILL BE DESIGNATED AS "UNVERIFIED" OR "OWNER VERIFICATION PENDING." THE COMPANY DOES NOT GUARANTEE THE ACCURACY OR AUTHENTICITY OF SUCH LISTINGS, AND PROPERTY OWNERS AND INVESTORS ARE ADVISED TO VERIFY ALL INFORMATION PRIOR TO UNDERTAKING ANY TRANSACTION.
12.              THE COMPANY MAY ALLOW UNLICENSED REAL ESTATE AGENTS TO REGISTER AND CREATE PROFILES ON THE PLATFORM. HOWEVER, THE PROFILES OF LICENSED REAL ESTATE AGENTS SHALL, WHERE APPLICABLE, BE CLEARLY DISTINGUISHED TO AVOID ANY CONFUSION OR MISREPRESENTATION OF THEIR CREDENTIALS.
13.          THE COMPANY SHALL NOT BE HELD LIABLE OR RESPONSIBLE, UNDER ANY CIRCUMSTANCES, FOR ANY COMMUNICATIONS GENERATED BY THE AI. THE COMPANY DISCLAIMS ANY AND ALL LIABILITY FOR ANY DECISIONS MADE BY USERS BASED ON SUCH AI-GENERATED COMMUNICATIONS, AND USERS ACKNOWLEDGE THAT ANY RELIANCE ON SUCH COMMUNICATIONS IS AT THEIR OWN RISK.
14.            THE COMPANY IS NOT RESPONSIBLE FOR ANY LOSS OF DATA, INTERRUPTION OF SERVICE, OR UNAUTHORIZED ACCESS TO USER ACCOUNTS. WHILE REASONABLE SECURITY MEASURES ARE IN PLACE, THE COMPANY CANNOT GUARANTEE AGAINST ALL POTENTIAL BREACHES OR TECHNICAL ISSUES.
15.            THE COMPANY IS NOT LIABLE FOR FLUCTUATIONS IN REAL ESTATE MARKET CONDITIONS, INCLUDING PROPERTY VALUES, AVAILABILITY, OR DEMAND. USERS UNDERSTAND THAT INVESTMENTS IN REAL ESTATE CARRY INHERENT RISKS.
16.            THE COMPANY DOES NOT PROVIDE LEGAL, FINANCIAL, OR INVESTMENT ADVICE. USERS ARE ENCOURAGED TO SEEK INDEPENDENT PROFESSIONAL ADVICE REGARDING ANY TRANSACTIONS OR DECISIONS MADE ON THE PLATFORM.
17.            THE COMPANY RESERVES THE RIGHT TO MODIFY OR DISCONTINUE THE PLATFORM OR ITS SERVICES AT ANY TIME WITHOUT LIABILITY. THE COMPANY IS NOT RESPONSIBLE FOR ANY IMPACTS RESULTING FROM SUCH CHANGES.
18.             THE SERVICE INCLUDING COMPANY OFFERINGS (INCLUDING, WITHOUT LIMITATION, ANY CONTENT) IS PROVIDED “AS IS” AND “AS AVAILABLE” AND IS WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF TITLE, NON-INFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, AND ANY WARRANTIES IMPLIED BY ANY COURSE OF PERFORMANCE OR USAGE OF TRADE, ALL OF WHICH ARE EXPRESSLY DISCLAIMED.
19.            THE COMPANY DOES NOT WARRANT THAT: (A) THE SERVICE WILL BE SECURE OR AVAILABLE AT ANY PARTICULAR TIME OR LOCATION; (B) ANY DEFECTS OR ERRORS WILL BE CORRECTED; (C) ANY CONTENT, AI OR SOFTWARE AVAILABLE AT OR THROUGH THE SERVICE IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS; OR (D) THE RESULTS OF USING THE SERVICE WILL MEET YOUR REQUIREMENTS. YOUR USE OF THE SERVICE IS SOLELY AT YOUR OWN RISK.
20.              FURTHERMORE, COMPANY DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS CONCERNING THE ACCURACY, POTENTIAL RESULTS, OR RELIABILITY OF THE USE OF THE MATERIALS ON THE WEBSITE OR THE PRODUCT DISPLAYED ON THE PLATFORM OR ANY MATERIALS LINKED TO THIS SITE.
21.            WE DON’T PROMISE TO STORE OR KEEP SHOWING ANY INFORMATION AND CONTENT THAT YOU’VE POSTED. YOU AGREE THAT WE HAVE NO OBLIGATION TO STORE, MAINTAIN OR PROVIDE YOU A COPY OF ANY CONTENT OR INFORMATION THAT YOU OR OTHERS PROVIDE, EXCEPT TO THE EXTENT REQUIRED BY APPLICABLE LAW, AND AS NOTED IN OUR PRIVACY POLICY.
22.            YOU HEREBY ACKNOWLEDGE AND AGREE THAT YOU SHALL ONLY PROVIDE TRUE AND CORRECT INFORMATION AND IN THE CASE OF CREATING AN ACCOUNT YOU UNDERTAKE TO AT ALL TIMES KEEP THE INFORMATION UP TO DATE. UNDER NO CIRCUMSTANCES THE COMPANY WILL BE LIABLE ON ACCOUNT OF ANY INACCURACY OF INFORMATION PROVIDED BY YOU ON THIS PLATFORM. IT IS THE RESPONSIBILITY OF THE USER TO FURTHER RESEARCH THE INFORMATION ON THE PLATFORM. COMPANY IS NOT RESPONSIBLE FOR ANY NON-PERFORMANCE OR BREACH OF ANY CONTRACT ENTERED INTO BETWEEN USERS.

7.              ELIGIBILITY:
   1.            By using Platform, User represent and warrant that you are at least 18 years of age and is fully able and competent to comply with the conditions, obligations, representations, warranties set forth in this Terms. Registration of User in the Platform is available only to persons who can enter into legally binding contracts as per Applicable Law.
   2.            Users shall be required to provide all mandatory information as requested on the Platform in order to be eligible complete their registration. Failure to provide such information may result in the inability to access the Platform and/or Services.
   3.            By accessing the Platform or by accessing any of the Services, it is deemed that the User has read, understood and accepted these Terms. If the User intends to use the Platform and/or Services on behalf of an organization, User agrees to these Terms on behalf of that organization and the User represent that it has the authority to do so.
8.              USER ACCOUNT REGISTRATION:
   1.         Subject to the eligibility criteria outlined under clause 6 of these Terms, Users may create an Account by providing the necessary details to access the Services or the Platform.
   2.         You agree that all information provided for your Account will remain accurate, current, and true. Furthermore, you agree to update your information on the Platform promptly if there are changes.
   3.          The information collected while creating the Account will be governed in accordance with our Privacy Policy. User is responsible for maintaining the confidentiality of their login credentials and are fully responsible for all activities that occur under their Account.
   4.         Post entering the requisite details as requested on the Platform to create an Account, one-time verification shall be conducted by the Company. Post such verification the Account shall be created.
   5.         You are liable and accountable for all activities that take place through your Account, including activities performed by persons other than you. We shall not be liable for any unauthorised access to your Account.
   6.           You agree to receive communications from us regarding payments requests, updates on the Services, promotional offers from us and our third-party partners, and other matter related to the Services.
9.              INTELLECTUAL PROPERTY RIGHTS AND LICENSE:
   1.           Subject to Users compliance with the Terms, Company grants the Users a limited, non-exclusive, non-transferable license to access and use the Platform permitted solely for User’s use.
   2.           The User has no right to sublicense the license rights granted herein.
   3.           This license rights granted to User herein shall not constitute a transfer of title or ownership, and under this license the User shall not: (i) modify or copy the Materials; (ii) attempt to decompile or reverse engineer any software, source code, underlying ideas, algorithms, or any part of it on the Platform; (iii) remove any copyright or other proprietary notations from the Material; (iv) transfer the Materials to another person or "mirror" the Materials on any other server; or (v) use, copy, adapt, modify, prepare derivative works based upon, distribute, license, sell, transfer, publicly display, publicly perform, transmit, stream, broadcast or otherwise exploit the Platform and Services, except as expressly permitted in the Terms.
   4.           No licenses or rights are granted to User by implication or otherwise under any intellectual property rights owned or controlled by Company or its licensors, except for the licenses and rights expressly granted in the Terms. The Platform and the Intellectual Property rights vested therein is owned by Company.
   5.           This license shall automatically terminate if User violates any of the above restrictions or may be terminated at the sole discretion of the Company at any time. Upon termination of this license, the User must destroy any downloaded Materials in its possession whether in electronic or printed format.
   6.            The content available on the Platform, as well as those utilized in its creation, updating, maintenance, and related activities, including but not limited to information, logos, brands, trademarks, headings, labels, names, signatures, numerals, shapes, designs, graphics, text, images, audio, video, software, source code, artificial intelligence and any combinations thereof, (collectively referred to as "Material"), are intellectual properties either owned by or used under license to the Company and are protected under applicable intellectual property laws. All rights to the Material are reserved, and unauthorized use or reproduction is strictly prohibited. Users are advised to respect these protections and to seek written authorisation from the Company before using any Materials from this Platform.

 

10.          THIRD PARTY SERVICES:
    1.           The Platform may feature services, content, documents, and information owned by, licensed to, or otherwise provided by third parties (“Third Party Services”) and may include links to these services. You acknowledge that Third Party Services are solely the responsibility of the third party that created or provides them, and your use of such services is entirely at your own risk. We make no representations and disclaim all warranties and liabilities related to Third Party Services, including their accuracy or completeness. If you choose to use any Third Party Service, you will be subject to the terms, conditions, and privacy policy of the respective third party. Additionally, all intellectual property rights in and to Third Party Services are owned by the respective third parties.
    2.           Company shall not be responsible for any transaction or dissemination of information that may take place while accessing the third-party service provider websites, except for the extent provided under Applicable Law. Any transaction, dealings, or communication otherwise that the User may have with such third parties are at the User’s own risk and we make no warranties, express or implied regarding the quality or suitability of the services or products of such third-party service providers. It is hereby stated that Company shall in no way be responsible for any acts or omissions of third parties.
11.          USE OF USERS INFORMATION AND CONTENT
    1.           Our Platform may contain certain interactive features or services that allow registered Users from their Account, to post, upload, publish, display, transmit, or submit comments, reviews, suggestions, feedback, ideas or other content (“Content”).
    2.           You grant us a non-exclusive, worldwide, perpetual, irrevocable, transferable, sublicensable, and royalty free license to (i) use, publish, display, store, host, transfer, process, communicate, distribute, make available, modify adapt, translate, and create derivative works of the Content for the functioning and promoting the Services or the Platform or furnishing evidence before a court or authority of competent jurisdiction under Applicable Law. In connection with these Terms and the licences granted under this clause, you hereby waive any claims arising out of any moral rights or other similar rights relating to the Content.

1.            If User creates, transmits, submits, displays, or otherwise makes available any information or content while using the Services or undertaking Transactions facilitated by the Company (“User Content”), User may provide only information that they own or have the right to use. We may only use the information User provides as permitted by our Privacy Policy and Applicable Law. Please review our Privacy Policy for more information regarding how we use and disclose personal information.
2.            We reserve the right to maintain, delete or destroy all User Content posted or uploaded through the Services, pursuant to our internal record retention and/or destruction policies. We (may/may not) make use of third-party cloud services providers or use our own service infrastructure for hosting the servers and databases. While we make commercially reasonable efforts to ensure that the data stored on our servers is persistent and always available to the User, we will not be responsible in the event of failure of the third-party servers or any other factors outside our reasonable control that may cause the User’s data to be permanently deleted, irretrievable, or temporarily inaccessible.
3.            Regarding the User Content, you represent and warrant that: (i) you own all intellectual property rights (or have obtained all necessary permissions) to provide such content and to grant the licences to us under these Terms; (ii) you are solely responsible for all activities occurring on or through your Account and User Content; (iii)  the User Content does not and shall not violate any of your obligations or responsibilities under other agreements; (iv) the User Content does not and will not infringe any intellectual property right or privacy of any person; (v) the User Content does not and will not contain any viruses, corrupted data, or other harmful, disruptive, or destructive files or content; and (vi) the User Content: (A) does not belong to any other person to which you do not have any right, (B) does not threaten the unity, integrity, defence, security or sovereignty of any country where the Platform is accessible; , (C) does not harm any friendly relations with foreign states, public order, cause incitement to the commission of any cognisable offence, prevent investigation of any offence, or is insulting another nation, (D) is not defamatory, grossly harmful, blasphemous, paedophilic, invasive of another’s privacy, discriminatory based on gender, ethnically objectionable, disparaging, relating to, or encouraging money laundering or gambling, libellous, hateful, racist, violent, obscene, pornographic, unlawful, harmful to children, or (E) otherwise offensive, objectionable, or restricts, or inhibits, any other person from using or enjoying the Platform or the Services.
4.            You agree and acknowledge that we reserve the right to remove the Content or User Content that we deem in our sole discretion to violate these Terms.

12.          RULES AND CONDUCT:

1.            The User represents and warrants that it will not to use the Platform or Services for any purpose that is prohibited by the Terms or other rules or policies implemented by the Company from time to time; or in violation of any Applicable Laws.

By way of example, and not as a limitation, User shall not (and shall not permit any third party to) take any action that: (i) would constitute a violation of any Applicable Law, rule or regulation; (ii) infringes on any intellectual property or other right of Company, its representatives, or any other person or entity; (iii) is threatening, abusive, harassing, defamatory, libelous, deceptive, fraudulent, invasive of another’s privacy, tortuous, obscene, offensive, or profane; or (iv) impersonates any person or entity.

2.            Inputs provided by Users through their interactions on the Platform may be used to modify their profiles or to provide tailored suggestions. The Company reserves the right to utilize this information to enhance User experience.
3.            The Company reserves the right to disable any Account from the Platform at any time for any reason including, but not limited to, upon receipt of claims or allegations from third parties or authorities; or if Company is concerned that the User may have violated the Terms or Applicable Law, or without providing any reason at all and with or without notice to the User.
4.            User agrees to immediately notify the Company of any unauthorised use, or suspected unauthorized use of Account, or any other breach of security, in relation to Users personal information on the Platform.
5.            An Account shall not be used by more than one User or any third-party, as that shall be deemed to be an unauthorised usage. The Company reserves the right to disable any such Account from the Platform.

13.          ALERTS PROVIDED BY THE COMPANY:

1.            The Company may provide User with automatic alerts while providing Services.
2.            User understands and agrees that any alerts provided to User through the Platform may be delayed or prevented by a variety of factors. We will do our best to provide alerts in a timely manner with accurate information. However, we neither guarantee the delivery nor the accuracy of the content of any alert. User also agrees that we shall not be liable for any delays, failure to deliver, or misdirected delivery of any alert; for any errors in the content of an alert; or for any actions taken or not taken by User or any third party in reliance on an alert.

14.          ACCOUNT OWNERSHIP AND EDITING RIGHTS:

We ensure easy access to the Users by providing an option to update information under User Accounts to Users. We reserve the right to moderate the changes or updates requested by the User and we shall take an independent decision whether to publish or reject the requests submitted for the respective changes or updates in User Account. User hereby represents and warrants that User is fully entitled, under Applicable Law, to provide information as part of User Account or otherwise while using our Services, and that no such information breaches any third-party rights, including intellectual property rights and applicable data protection laws. Upon becoming aware of a breach of the foregoing representation, we may modify or delete parts of User Account information at our sole discretion with or without notice to User.

15.          RIGHTS AND OBLIGATION RELATING TO THE USAGE OF THE PLATFORM:

Users shall be prohibited from carrying out the any illegal acts in the Platform including but not limited to acts mentioned below:

1.            Violating or attempting to violate the integrity or security of the Platform;
2.            Transmitting any information on or through the Platform that is disruptive or competitive to the provision of our Services;
3.            Intentionally submitting on the Platform any incomplete, false, or inaccurate information;
4.            Making any unsolicited communications to other Users;
5.            Using any engine, software, tool, agent or other device or mechanism (such as spiders, robots, avatars, or intelligent agents) to navigate or search the Platform;
6.              Circumventing or disabling any digital rights management, usage rules, or other security features of the Platform.
7.            Any unlawful activities in the Platform which are prohibited under Applicable Laws.

16.          MODIFICATION:

We reserve the right, at any time and in with sole discretion, to change, modify, or amend the Platform (in whole, or in part) or any of its Services (in whole, or in part), in compliance with the Applicable Laws. User agrees that we will not be liable to User for any change, modification or amendment of the Platform or its Services, or any part thereof.

17.          SUPPORT:
    1.           The Company offers an email-based support system. In case the User requires any assistance or support, User may access support resources by emailing at hey@rezio.ai
    2.           The Company shall promptly acknowledge the receipt of each complaint. Further, the Company shall take best possible efforts to redress the complaint within 60 (sixty) Business Days of receipt of the complaint. Any suggestions by Company regarding use of the Services shall not be construed as a warranty.
    3.           The User agrees and acknowledges that the Company shall address and attempt to resolve the complaint received in accordance with the standard policies and procedures adopted by the Company, the User’s disapproval/discontent with the outcome/mode of redressal shall not be deemed to mean non-redressal of the complaint by the Company. Any suggestions by Company regarding use of the Service shall not be construed as a warranty.
18.          TERMINATION:
    1.           Termination/ Suspension of Services: We have the right to temporarily or permanently suspend access to the whole or any part of the Services including the access to Platform for any reason whatsoever (including but not limited to technical/operational reasons) and shall be under no liability to User in such an event. Further, we may, but shall not be obliged to, give the User notice of any interruption of access to the Service. We may temporarily suspend access to the whole or any part of the Services for pre-scheduled maintenance. The intent to temporarily suspend access for pre-scheduled maintenance shall be communicated to User 24 hours in advance via email to the email id provided by User upon creation of User Account. If User chooses to access the Platform or avail Services during such pre-scheduled maintenance, we cannot guarantee the availability of the Services and/or functionality of the Platform.
    2.           Termination/ Suspension of Accounts: We may terminate Users usage of the Platform at any time for any reason, including breach of the Terms. We have the right to refuse access to Platform. Except for the rights and license granted in these terms, we reserve all other rights and grant no other rights or licenses, implied or otherwise. On termination of User Account due to the reasons mentioned herein, such User shall no longer have access to data, messages, and other Material on the Platform. All provisions of the Terms, which by their nature should survive termination, shall survive termination, including, without limitation, warranty disclaimers, indemnity, and limitations of liability.
19.          INDEMNIFICATION:

User shall defend, indemnify, and hold harmless the Company, its affiliates / subsidiaries /joint venture partners and each of its, and its affiliates’ / subsidiaries / joint venture partners’ employees, contractors, directors, suppliers and representatives from all liabilities, losses, claims, and expenses, including reasonable attorneys’ fees, that arise from or relate to (i) Users use or misuse of, or access to, the Services and Platform; or (ii) Users violation of the Terms and/or Privacy Policy; or any Applicable Law, contract, policy, regulation or other obligation. We reserve the right to assume the exclusive defense and control of any matter otherwise subject to indemnification by User, in which event User will assist and cooperate with us in connection therewith.

20.          LIMITATION OF LIABILITY:

TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT SHALL COMPANY (INCLUDING ITS DIRECTORS, EMPLOYEES, AGENTS, SPONSORS, PARTNERS, SUPPLIERS, CONTENT PROVIDERS, LICENSORS OR RESELLERS,) BE LIABLE UNDER CONTRACT, TORT, STRICT LIABILITY, NEGLIGENCE OR ANY OTHER LEGAL OR EQUITABLE THEORY WITH RESPECT TO THE SERVICES (I) FOR ANY LOST PROFITS, DATA LOSS, LOSS OF GOODWILL OR OPPORTUNITY, OR SPECIAL, INDIRECT, INCIDENTAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES OF ANY KIND WHATSOEVER, (II) FOR YOUR RELIANCE ON THE SERVICES (III) FOR ANY DAMAGES (IV) YOUR INABILITY TO USE THE PLATFORM OR SERVICES (V) FOR ANY MATTER BEYOND ITS OR THEIR REASONABLE CONTROL, EVEN IF COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF ANY OF THE AFOREMENTIONED DAMAGES.

21.          COMMUNICATION POLICY:

Company may use the information submitted by User to respond to any queries raised by them pursuant to or in connection with Users use and access to the Platform. Additionally, Company may also use this information to send User communications via e-mails, WhatsApp messages, phone calls and SMS for administrative and marketing purposes, through its own servers and systems, or through third party service providers. User can unsubscribe/opt-out from the said communications at any time: Please email us at hey@rezio.ai to unsubscribe from e-mails, WhatsApp messages, phone calls and SMS.

Alternatively, User may also unsubscribe from emails, by clicking the "Unsubscribe URL" provided in the footer of the emails.

22.          SECURITY RULES:

Users are strictly prohibited from engaging in any activities that compromise the security of the Platform. This includes, but is not limited to, accessing data not intended for them, logging into unauthorized accounts or servers, probing or testing system vulnerabilities without authorization, and attempting to disrupt service for any User, host, or network. Such disruptions may involve the submission of viruses or "Trojan horses," overloading systems, flooding networks, sending unsolicited emails (including promotions or advertisements), or any other violations of system or network security.

The Company and its affiliated entities reserve the right to investigate any suspected violations and may involve law enforcement authorities to prosecute individuals engaged in these activities.

23.          GOVERNING LAW:

This Terms shall be governed by and construed in accordance with the laws of United Arab Emirates. All claims, differences and disputes arising under or in connection with or in relation hereto the Platform or Services, the Terms or any transactions entered on or through the Platform or Services shall be subject to the exclusive jurisdiction of the courts at Dubai and User hereby accede to and accept the jurisdiction of such courts.

24.          MISCELLANEOUS:

1.            These Terms are the entire agreement and understanding between User and Company with respect to the Services and usage of Platform.
2.            If any provision of the Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that the Terms will otherwise remain in full force and effect and enforceable.
3.            The failure of either party to exercise in any respect any right provided for herein shall not be deemed a waiver of any further rights hereunder.
4.            The Terms are personal to User, and are not assignable or transferable by User except with Company’s prior written consent. Company may assign, transfer or delegate any of its rights and obligations hereunder without any consent.
5.            No agency, partnership, joint venture, or employment relationship is created as a result of accepting these Terms and neither party has any authority of any kind to bind the other in any respect.
6.              In the event of a Force Majeure event, the Company shall not be held liable for any downtime, failure, or delay in the provision of Services.
7.            The User agrees to fully cooperate with the Company in adhering to all Applicable Laws and regulations relevant to the User, the Company, the Platform, and the Services provided.
8.            All notices under these Terms will be in writing and will be deemed to have been duly given when received, if personally delivered or sent by certified or registered mail, return receipt requested; when receipt is electronically confirmed, if transmitted by facsimile or e-mail; or two days after it is sent, if sent for next day delivery by recognized overnight delivery service.

25.          ACCURACY OF MATERIALS:

The materials on the Platform may contain technical, typographical, or photographic errors. Company does not warrant the accuracy, completeness or currentness of any of the Materials.  

26.          LINK:

Company has not and shall not be responsible to review the sites linked to its Platform and is not responsible for the contents of any such linked site. The inclusion of any link on the Platform does not imply endorsement or approval by Company of such site or its contents. Use or access of any such linked Platform or its content shall be at the risk of the User.

27.          UPDATION OF TERMS AND CONDITIONS:

Users use of the Platform or Services is subject to the Terms which may be updated, amended, modified, or revised by us (“Updated Terms”) from time to time with/without notice to User. To ensure that Users are aware of any additions, revisions, amendments, or modifications that we may have made to these Terms, it is important for the User to refer to the Terms. The Updated Terms shall be effective immediately as and when updated/ amended/ modified/ revised and shall supersede all the previous oral, written agreement (if any) communicated to the User and shall act as a binding agreement between the Company and the User. We shall not be under an obligation to notify the User of any Updated Terms and Conditions. User shall be solely responsible for reviewing the Terms from time to time for any modifications, revisions, or amendments. If the User continues to use the Platform and/or Services after the Updated Terms have been published, it shall be deemed that the User has read and understood and accepted the Updated Terms. Any reference to Terms made herein shall refer to the latest version of the Terms.

28.          GRIEVANCE REDRESSAL MECHANISM:

Any discrepancies or grievances with regards to content and or comment or breach of the Terms shall be addressed via email. Please direct all inquiries to the following email address:

Email ID: hey@rezio.ai

29.          CONTACT:

If User has any questions regarding the Services or usage of the Platform, please contact Company at hey@rezio.ai